Cookie Policy

1. Introduction

This Cookie Policy explains how Physio Progression uses cookies and similar technologies when you visit or use our website.

Physio Progression is a trading name of Support and Sustain Limited ("we", "us" or "our").

Our website uses cookies and other browser storage technologies to provide essential functionality, keep accounts secure and support the website.

We are committed to respecting your privacy and complying with the UK Privacy and Electronic Communications Regulations 2003 (PECR) and applicable data protection legislation.

2. What are cookies?

Cookies are small text files that websites can store on your computer, tablet or mobile device. They allow a website to recognise your browser, remember certain information and provide functionality between visits or as you move between pages.

We also use similar technologies, including local storage (information saved in your browser, for example to preserve an unfinished draft), session storage (temporary information for the duration of your visit), and authentication technologies that identify a signed-in user and maintain a secure session. Throughout this policy, we use the term "cookies" to include these technologies where appropriate.

3. The cookies and storage we actually use

This section lists what Physio Progression uses in practice, rather than a general description of what a site like ours might use.

3.1 Strictly necessary cookies

We also use local storage and session storage (not cookies, but similar technologies) for:

• Saving a job or course listing you're part-way through creating, so you don't lose your work if you navigate away. These drafts are cleared automatically once you successfully publish the listing, but are not currently cleared automatically if you never publish it.
• Saving your in-progress answers while you work through your career profile or goal questions, so you can continue where you left off.
• Remembering where to send you back to after you sign in.
• A handful of short-lived, session-only items used to avoid repeating certain automatic actions more than once per visit.

None of this is used for advertising, and none of it is shared with or readable by other websites.

3.2 Analytics and measurement

We do not use Google Analytics, advertising cookies, or third-party tracking pixels.

We do use our own first-party, non-identifying measurement to understand which pages are used and how people move through the site. This is recorded against the day, the page or feature, and a general acquisition category (for example, which channel brought you to the site) — not against your name, email address or IP address.

We are reviewing the correct legal basis for this measurement and plan to introduce a proper cookie/consent preference tool (see section 4). Until that tool is in place, you can prevent this kind of storage using your browser's cookie and site-data controls, as described in section 6, though doing so may also affect other website functionality that shares the same technology.

3.3 Functional, advertising and marketing cookies

We do not currently use any functional preference cookies beyond those listed in 3.1, and we do not use advertising or marketing cookies. If this changes, we will update this policy and only activate such cookies with your consent, where required.

4. Managing your cookie preferences

We do not yet have a cookie preference banner or settings panel on the website. We are building one, and until it is in place:

• Cookies needed to sign you in and keep your account secure (section 3.1) will continue to operate, as they are necessary to provide the service you've asked for.
• You can control or block other cookies and browser storage, including our first-party measurement, through your browser's own settings (see section 6). Note that blocking cookies broadly may also affect sign-in and other core functionality, since some of these technologies share the same underlying mechanism.

Once our cookie preference tool is available, this section will be updated to describe how to use it, and it will let you accept or reject non-essential cookies and change your choice at any time.

5. First-party and third-party cookies

Some cookies are set directly by Physio Progression (for example, pp_assistant and our local/session storage items). Others are set by Clerk, our authentication provider, and by Cloudflare on Clerk's behalf as part of its security protection for the sign-in service. We do not use third-party advertising or analytics cookies. Clerk and Cloudflare have their own privacy and cookie information governing their services.

6. Managing cookies through your browser

Most internet browsers allow you to view, delete or block cookies. You can usually delete existing cookies, block all cookies, block cookies from particular websites, receive notifications when cookies are set, and clear browser storage and website data.

Please be aware that blocking essential cookies or clearing browser storage may sign you out of Physio Progression, require you to sign in again, and delete unfinished drafts stored locally on your device.

For guidance, consult the help pages for your browser:

Google Chrome: https://support.google.com/chrome/ Microsoft Edge: https://support.microsoft.com/edge Mozilla Firefox: https://support.mozilla.org/ Apple Safari: https://support.apple.com/safari

7. How long do cookies last?

Some cookies are session cookies, deleted when you close your browser. Others, like Clerk's sign-in cookies, are persistent and remain on your device for up to around a year unless you remove them. The specific duration for each cookie we use is set out in section 3.1. Local storage used for drafts has no automatic expiry and remains until you clear it, your draft is published, or you clear your browser's site data.

8. Personal information and cookies

Some cookies and similar technologies may contain identifiers associated with your account or session. Where personal information is processed, we handle it in accordance with our Privacy Policy and applicable data protection legislation. We do not sell personal information collected through cookies to advertisers or other organisations. For more information, please read our Privacy Policy.

9. Changes to this Cookie Policy

We may update this policy as our website develops, particularly once we introduce a cookie preference tool. Where changes affect the types of cookies we use or the purposes for which they are used, we will update this policy and obtain consent where required. The latest version will be available on the Physio Progression website.

10. Contact us

Support and Sustain Limited Trading as Physio Progression

Email: physioprogression@supportandsustain.co.uk

Registered office:

Beech House 21 St. Mellons Road Marshfield Cardiff CF3 2TX

Company number: 10775519

11. Further information

Information Commissioner's Office: https://ico.org.uk/ ICO guidance on cookies and similar technologies: https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guide-to-pecr/cookies-and-similar-technologies/ ICO guidance on storage and access technologies: https://ico.org.uk/for-organisations/direct-marketing-and-privacy-and-electronic-communications/guidance-on-the-use-of-storage-and-access-technologies/